Terms of service
3. Terms and conditions
(Terms of service)
1. Who we are
Okaya Pet Supplies B.V. Spuiplein 5 4511 AN Breskens, The Netherlands Chamber of Commerce 96811722 · VAT NL867772037B01
2. What these terms apply to
These terms apply to every offer on this website and to every contract that follows from one. You can read and save them before you order, and we send them with your order confirmation.
If anything in these terms conflicts with a mandatory consumer rule, that rule applies and our term does not. Everything else stays in force.
3. The offer
We describe our products as fully and accurately as we can, and the photographs give a truthful impression. Colours on a screen always differ a little from reality, which is why every colour also carries its name in text. An obvious mistake or slip of the pen does not bind us. An offer applies while stocks last.
4. How an order comes about
The contract is formed at the moment you complete the order and we confirm it by email. The button that finalises your order states expressly that it creates an obligation to pay. Until we have confirmed your order, you may cancel the contract at no cost.
5. Prices
All prices on the website are in euros and include VAT. Shipping costs are listed separately and are visible before you check out.
Prices apply for as long as they appear on the website. We are not obliged to honour a price that is wrong through an obvious error; we will contact you and you may cancel the order at no cost. When we reduce a price, we state the lowest price we applied in the 30 days before.
6. Payment
Payment is made at checkout, unless agreed otherwise. If there is anything wrong with the payment details you gave us, you will hear from us as soon as possible.
7. Delivery
We deliver to addresses in the Netherlands, Belgium and Germany, and elsewhere within the European Union. Delivery times are on our shipping page. We deliver within 30 days of the order at the latest, unless we agreed a longer period with you. If we cannot manage that, we will say so and you may cancel the contract at no cost; you then get back everything you paid within 14 days.
The risk of damage or loss lies with us until you, or someone you have nominated, takes delivery of the parcel.
8. Cooling-off period and returns
You have 14 days to change your mind. How that works is set out in full on our page about withdrawal and returns, together with the model form and the button that lets you withdraw your order online.
9. If the product is faulty
We supply products that meet what you may reasonably expect of them. Where that is not the case, you are entitled to free repair or replacement. If that is not possible, or takes unreasonably long, you may cancel the purchase or ask for a lower price.
This is your right under the law. It applies alongside and independent of any warranty the manufacturer gives, and it carries no fixed term: how long a product ought to last depends on what you may reasonably expect. We do not limit this right.
10. Complaints
If you have a complaint, tell us at . Describe the problem as fully as you can. We respond on the substance within 14 days. If we need longer to look into it, we will acknowledge receipt within those 14 days and tell you when you can expect an answer.
If we cannot resolve it together, you may put your dispute to the competent court. You always have that right.
11. Personal data
How we handle your data is set out in our privacy policy.
12. Governing law
Dutch law applies to these terms. If you live in another EU country, you keep the protection of the mandatory consumer rules of your own country. This choice of Dutch law does not take that protection away from you.